Our Hoists

Return and Refund policy usually consists of:

Returns

• You may return most new, unused items within 30 days of delivery for a full refund or exchange.
• Items must be in their original packaging and free from signs of wear, damage, or installation.
• To initiate a return, please contact our support team at sales@pumpxhoist.com with your order number and reason for return.
• Once your return is approved, you’ll receive instructions and a return shipping address.

Refunds 

• Refunds will be processed once the returned item is received and inspected.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, and the customer is responsible for return shipping unless the product arrived damaged or defective.

 Defected or damaged items 

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. 
• We’ll replace the product or issue a full refund at no cost to you.